Privacy Policy

Last updated 17/10/2022

General Website Privacy Policy
We, One Quiet Reflection are committed to protecting and respecting your privacy. This policy, our cookies policy and terms and conditions set out your, the users, relationship with us. This document sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Make sure you understand how we use your data.
In this privacy policy, we refer to:

  • “Website”- referring to any of our websites.
  • “Services”- referring to any of our products, both digital and physical.

For the purpose of the Data Protection Act and the General Data Protection Regulations (GDPR) referred to in this policy as (“the Act”), the data controller is One Quiet Reflection of 3B Shakespeare Industrial estate, Shakespeare Street, Watford, Hertfordshire, WD24 5RS.
Our nominated representative for the purpose of the Act is:

Richard Jennings
3B Shakespeare Industrial estate
Shakespeare Street
Watford, Hertfordshire
WD24 5RS
Email: dp@o-qr.com

Changes to our privacy policy
At any time and for any reason, we may make changes to this privacy policy they will be uploaded on to the web site. The new policy and date of update will be stated on our website. Any changes that are made to the privacy policy will be posted on this page and will take effect as soon as the new policy is uploaded to the website. You will not receive notification that the privacy policy has changed, but we advise to check the policy regularly so you are aware of any changes.

By using our website and any of our services, it will be assumed that you are aware of any changes to the privacy policy.

Purpose and legal basis for processing
The data we hold and process are stated in this policy for legitimate business purposes where the processing is not overridden by your data protection interest or fundamental rights and freedoms. We do not give or sell your data to third parties unless required by law.
The reason for holding your information is to keep your site live as without this information, your site will not work as a means of sharing information and comments about yourself or a loved one. We also hold your information to improve our services and detect fraudulent activity.

Information we may collect from you
We may collect and process the following data about you:


Information you provide
You may provide information to us by completing the signing up to use our services, admin section of the memorial page, placing and order, comments or complaints you send us by email, phone or post.


Information we collect about you
We automatically collect information about you every time you visit our site.

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • Information from your visit which includes, date and time of your visit, products you have viewed, pages you have clicked on, items downloaded, errors you encounter, page interaction information (i.e. clicks, scrolls) and phone numbers and emails used to contact us.

Is all of this information going to be collected? If not- remove unnecessary ones.

Cookies
We use cookies to differentiate users from each other. Cookies help up to improve the site and provide you with a good browsing experience. Please read the cookie policy for more information on how we use them.

 

Uses made of the information
We use information held about you in the following ways:
Information you provide
We will use this information:

  • To provide you with services, information and products you have requested.
  • To provide you with information about other goods and services we offer that are similar to those that you have already purchased
  • To notify you about changes to our service;
  • To ensure that content from our Site is presented in the most effective manner for you and for your computer.

We will only contact you be electronic means (email or SMS), if you are an existing customer about goods and services similar to ones which you have purchased before.
You can at any time, unsubscribe from any emails we sent to you.

Information we collect about you
We will use this information:

  • To keep the site running as best and effective as possible for our users.
  • Researching how and what features are used the most.
  • To keep the site safe and secure.

Information about you may be combined with other data of yours; for example your cookies data.
Disclosure of your information
Any of your data may be shared between members of One Quiet Reflection staff as defined in section 1159 of the Companies act 2006.
Any of your information may be shared with third parties only in the necessity of it being a legal requirement. These include:
We do not give or sell any of your personal data to anyone.
If part or all One Quiet Reflection and its services are acquired by another business(s), personal data held by O-QR will be transferred to this/these third parties.
Where believed to be necessary, we carry out our obligations, comply with legal processes, enforce our terms and conditions, and protect your rights, privacy and safety.

Where we store your personal data
All information you provide to us is stored on our secure servers held in house. All payment are made using TAKEPAYMENTS. All transactions are encrypted and not stored by One Quiet Reflection. As stated in their terms and condition, you are responsible for your username and password and the confidentiality of it. The password is stored and encrypted in an SQL database and it cannot be decoded and read by anyone.
NO Credit card details are stored on our system or servers as this is handled by the card provider.

Transmission Security
We cannot guarantee that our servers will be completely secure. We will do our best to keep your information protected. Any transmitted data is done at your own risk.
Our servers are protected by firewalls to stop the ingress of unauthorised access.

Retention Period
It is our intention that all accounts are operational for period of 25 + years from the date of setting up. Access to the accounts by the administrators during this time will need to be up to date and for this reason your personal data – except any card payment details will be kept on our systems.
 If an account is closed and the administrator of the account wishes for it to be removed from the site this will be undertaken in a timely manner.
There will be no refund of any monies that have been paid.

Your rights
We have no advertising on our site and therefore you should not receive any marketing emails, however we can’t guarantee this. We do not use your data for commercial purposes, only for the used with in O-QR. You have the right to access any information we hold about you in accordance with this policy.

You can request a copy of the information, question us about how we store and use your information, believe that any of your information is incorrect or missing please contact us at:
The Data Protection Manager-

Richard Jennings
3B Shakespeare Industrial estate
Shakespeare Street
Watford, Hertfordshire
WD24 5RS
Email: dp@o-qr.com

Complaints
Any problems regarding to data and the security of it is taken extremely seriously and we will do all we can to resolve any problems that occur. Please contact the data protection manager using the details above if you require any assistance or want to report a problem.

If we fail to handle your personal data correctly or resolve a complaint, within a reasonable timescale, you have the right to contact The Information Commissioners Office who can be contacted via the following:

Website: Information Commissioner (ICO)
Address: Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF
Tel: 0303 123 1113

Last updated 17/10/2022