Terms & Conditions

Welcome to One Quiet Reflection. In order to use our website facilities you must read and agree with the terms and conditions (“Terms”, “T&Cs”) set out in this document for www.onequietreflection.com. This and our privacy policy states your relationship with our website and services.
Breaching our terms and conditions will result in the immediate removal of your account from our system and you will not receive a refund for your purchase.

General
In these conditions of sale:

  • “The company”, “us”, “we”, “our” or “the site” means One Quiet Reflection (O-QR). Registered address: 3A-3B Shakespeare Industrial Estate, Shakespeare Street, Watford, Hertfordshire, WD24 5RS, Company Reg. No. 13487091
  • The “subject”, “customer”, “person”, “people”, “you” or “your” means any person or entity who is using the services provided by One Quiet Reflection.
  • “Data” or “content” refers to images, text and anything which you upload.
  • The “services” refers to both digital and physical services carried out by O-QR.
  • Submission of a purchase order online will be taken as agreement to these conditions of sale.
  • We reserve the right to decline any attempt to purchase from us at any time for any reason.
  • By using our services, you will not copy, sell, reproduce or exploit any part of our website or service without prior written permission obtained from us.

Supply of our services

  • As a customer, you are fully aware that variations in colour does occur and therefore can’t guarantee that a physical product you purchase from us will be the same as what’s shown on the website.
  • All accounts will be live as long as the monthly subscription is paid. We are not liable for any external factors which may affect the time period the accounts are live for. If a problem occurs, we will contact you with the relevant information.
  • Along with the initial set up charge each package has a monthly service fee.
  • For each account a minimum period of 24 months will apply.
  • You will be sent details on how to set up a Standing order to ensure regular payments are made.

Payment

  • No card details are stored on our servers. Every time you make a purchase from us you will must click a tick box at the checkout to say they have read the terms and conditions.

Delivery and cancelation

  • The company will make the best possible effort to deliver products on the agreed date.
  • As some products are personalised, this can take up to 3-4 weeks.
  • We require that complaints need to be made within 7 days of delivery. All parcels are tracked so we know when your items have been delivered.
  • Unfortunately we are unable to refund items which have been personalised as these are made especially for you. If items have been damaged because of delivery we will offer a full replacement of the item(s) no matter of personalisation.

Refunds

  • Personalised items will not be refunded.
  • If a referral fee has been paid, this is non-refundable.
  • All refunds are at the discretion of One Quiet reflection.

Registration, accounts and user login details

  • You must not let allow anyone access to your O-QR account without you, the account holders permission.
  • You must not access anyone else’s account without prior permission.
  • If you suspect your account has been breached, you must contacts us immediately.
  • If you create an account, we will provide you with a username and password for you to access your account. This information is on your certificate of warranty.
  • Your password must be kept private unless you are passing over control of your account to a new account administrator.
  • Failure to keep your username and password confidential may result in a breach of your accounts security which you may be held responsible for.

Consent and restrictions on use

  • Anyone under the age of 18 must have must have consent to use this service from a parent or guardian.
  • Our site is for your own use and should not be used for any commercial purposes.
  • You must not use our site for junk mail, spamming, or any other form of unwanted information.
  • By using our services, you will not copy, sell, reproduce, modify or exploit any part of our website or service without prior written permission obtained from us.
  • You must not use our website/services for any illegal purposes. These include copyright laws.
  • You must not deface, belittle and make offensive, derogatory, sexual, explicit, hateful, vulgar and obscene defamatory comments of any kind. Any data deemed as previously described, will result in the removal of the data without consent.
  • Any data that is threatening, false, misleading, fraudulent, unfair, vastly exaggerated or defamatory will be removed as this violates the privacy rights of the subject person.
  • You must not use the site to distribute viruses and/or malware
  • You are accountable for all cost you sustain while using the site. You are therefore responsible for you username and password details.
  • You must not tamper with the website to effect its performance, security, accessibility, availability and format.

Submitting information onto the site

  • If you submit any data to the site, you agree that the data is being made public which anyone can view. Anything that you do not wish others to see shouldn’t be uploaded.
  • O-QR is not a secure site in which to communicate with others.
  • You are liable for any information you upload. Therefore we are not responsible for any loss or damages to your property which may occur.
  • All information you upload has to be your own.

Links to other websites

  • One Quiet Reflection may contains links to other websites or services that are in no way controlled or managed by us. We have no control over these links and we take no responsibility for the content they display. O-QR is not responsible, either directly or indirectly, for losses, damages or problems caused or alleged for links not associated with O-QR. The display of hyperlinks doesn’t constitute affirmation or endorsement of the services provided by the company or organisation.

Charities and donations

  • If you decide to donate to one of the charities listed on our website, 100% of the donation you give will go to that charity. We take no fee from donations as we do not have anything to do with the charities websites or donations. If there is a problem with your donation or would like more information on the charity, please contact the charity directly.

Website permissions

  • You may use our website to view pages in a web browser, print pages for your own non-commercial use providing this is not excessive and to access the person’s accounts linked through O-QR.
  • You agree that any data you upload may be downloaded and printed by anyone.

Copyright information

  • Anyone who uploads data retains the copyright over that content.
  • Make sure you check that any uploads do not violate another person’s copyright.
  • Any data that is regarded as offensive, derogatory, sexual, explicit, hateful, vulgar and obscene defamatory comments of any kind will be removed without consent.

Intellectual property

  • The site and all the intellectual property rights associated with the site (excluding any information uploaded by customers) are owned by us. This includes all copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind

Trademarks

  • Using any of our trademarks from our website or any other service is prohibited without prior written permission.

Data protection

  • Or information on how we use and store you information, please read our privacy policy and cookie policy. You agree to both the cookie and privacy policy in order to use our website.

Complaints procedure

  • We hope that you are satisfied with One Quiet Reflection’s services, however please let us know if everything is not as it is supposed to be. You can contact us either by phone, email or post and we will try to look into your problem or complaint as soon as possible.

Disputes

  • If an account has been set up by someone for someone else, the person the account is about can contact us requesting the suspension of the account. We will sent a letter to the account administrator stating the issue. Both parties involved will be told to contact each other to resolve the dispute.
  • If the dispute is not resolved, One Quiet Reflection management will make the final decision.

Updates to these Terms and Conditions

  • We are entitled to change or revise these terms and conditions at any point and will be posted in the terms and condition section of O-QR. All users of O-QR are bound by these T&C’s.
  • By using our services you are agreeing to these terms and conditions.

T&C’s updated 01/09/2022